How to deliver a five-star facilities service
North, Sarah-Jane
How to deliver a five-star facilities service - 2006 - Facilities Management 13(10) July 2006, 10-13(4) .
Argues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service.
How to deliver a five-star facilities service - 2006 - Facilities Management 13(10) July 2006, 10-13(4) .
Argues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service.