How to deliver a five-star facilities service (Record no. 77416)

MARC details
000 -LEADER
fixed length control field 00807cab a2200181 4500
001 - CONTROL NUMBER
control field ##L134225
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060718n2006 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u134225
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name North, Sarah-Jane
245 00 - TITLE STATEMENT
Title How to deliver a five-star facilities service
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2006
490 #0 - SERIES STATEMENT
Series statement Facilities Management
Volume/sequential designation 13(10) July 2006, 10-13(4)
520 ## - SUMMARY, ETC.
Summary, etc. Argues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service.
590 ## - LOCAL NOTE (RLIN)
Local note IKA180706
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-FACILITIES MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 18/07/2006   L134225 134225-1001 06/08/2019 1 06/08/2019 Journal article