A little bit of TLC
Matthews, Paul
A little bit of TLC - 2006 - RICS Business September 2006, 18-19(2) .
Discusses the importance of client care in retaining important clients. Argues that surveying firms should operate a firm-wide key client management process which will include establishing and agreeing the client's expectations and establishing strong relationships with a range of people in the client organisation.
A little bit of TLC - 2006 - RICS Business September 2006, 18-19(2) .
Discusses the importance of client care in retaining important clients. Argues that surveying firms should operate a firm-wide key client management process which will include establishing and agreeing the client's expectations and establishing strong relationships with a range of people in the client organisation.