Outsourcing what not to do
Thomas, Melita
Outsourcing what not to do - 2008 - Facilities Management August 2008, 15(11), 18-19(2) .
Explains that a good outsourcing contract should meet the needs of both parties i.e. clear, deliverable services, and that everyone involved should have a clear understanding of their roles and responsibilities. Identifies the main problems: unclear scope; inaccurate or incomplete data; ill-defined role of the retaining team; no management of the ongoing contract; lack of communication with internal team and tenants; lack of communication between client and service provider. Sets out how to solve these problems. Concludes that failing to plan is planning to fail.
United Kingdom--
Outsourcing what not to do - 2008 - Facilities Management August 2008, 15(11), 18-19(2) .
Explains that a good outsourcing contract should meet the needs of both parties i.e. clear, deliverable services, and that everyone involved should have a clear understanding of their roles and responsibilities. Identifies the main problems: unclear scope; inaccurate or incomplete data; ill-defined role of the retaining team; no management of the ongoing contract; lack of communication with internal team and tenants; lack of communication between client and service provider. Sets out how to solve these problems. Concludes that failing to plan is planning to fail.
United Kingdom--