Outsourcing what not to do
Language: English Series: Facilities Management ; August 2008, 15(11), 18-19(2)Publication details: 2008Subject(s): Summary: Explains that a good outsourcing contract should meet the needs of both parties i.e. clear, deliverable services, and that everyone involved should have a clear understanding of their roles and responsibilities. Identifies the main problems: unclear scope; inaccurate or incomplete data; ill-defined role of the retaining team; no management of the ongoing contract; lack of communication with internal team and tenants; lack of communication between client and service provider. Sets out how to solve these problems. Concludes that failing to plan is planning to fail.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L144696 (Browse shelf(Opens below)) | 1 | Available | 144696-1001 |
Explains that a good outsourcing contract should meet the needs of both parties i.e. clear, deliverable services, and that everyone involved should have a clear understanding of their roles and responsibilities. Identifies the main problems: unclear scope; inaccurate or incomplete data; ill-defined role of the retaining team; no management of the ongoing contract; lack of communication with internal team and tenants; lack of communication between client and service provider. Sets out how to solve these problems. Concludes that failing to plan is planning to fail.