Knowledge management in general practice surveying firms (Record no. 103806)

MARC details
000 -LEADER
fixed length control field 01750cam a2200229 4500
001 - CONTROL NUMBER
control field ##L127575
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040930n2004 000 0 eng u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1842192043
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u127575
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number 025.4 $2 18
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fong, Patrick S. W.
245 00 - TITLE STATEMENT
Title Knowledge management in general practice surveying firms
Remainder of title awareness and practices
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. RICS Foundation
Date of publication, distribution, etc. 2004
520 ## - SUMMARY, ETC.
Summary, etc. Surveying firms, like other types of professional services firms, sell knowledge. This study explores how general practice surveying firms manage their most critical asset, knowledge. Generally, there is a lack of understanding of the Knowledge Management (KM) concept and its potential benefits. Firms perceived that the most important goal of KM is to increase customer satisfaction, while the biggest obstacle is a lack of time. Knowledge sharing is seemingly difficult due to the false mentality of knowledge is power. Professionals prefer face-to-face methods for knowledge acquisition. Most IT tools in use in these firms are basic and related to knowledge storage and daily communication only. Suggested implications for managers include the promotion of knowledge management awareness, the creation of corporate and interpersonal trust and the formulation of a practical attitude towards technology-based KM systems.
590 ## - LOCAL NOTE (RLIN)
Local note IKA210605
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-BUSINESS MANAGEMENT-INFORMATION MANAGEMENT-KNOWLEDGE MANAGEMENT
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Cao, Yan
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element Royal Institution of Chartered Surveyors
Subordinate unit Foundation
9 (RLIN) 4173
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://epicms.rics.org/Global/Downloads/KnowledgeManagementInGeneralPractice2004.pdf">https://epicms.rics.org/Global/Downloads/KnowledgeManagementInGeneralPractice2004.pdf</a>
Public note View the research free of charge at www.rics.org...
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Virtual Virtual Online 13/06/2005   ONLINE PUBLICATION 127575-2001 06/08/2019 1 06/08/2019 Book