Surveying firms, like other types of professional services firms, sell knowledge. This study explores how general practice surveying firms manage their most critical asset, knowledge. Generally, there is a lack of understanding of the Knowledge Management (KM) concept and its potential benefits. Firms perceived that the most important goal of KM is to increase customer satisfaction, while the biggest obstacle is a lack of time. Knowledge sharing is seemingly difficult due to the false mentality of knowledge is power. Professionals prefer face-to-face methods for knowledge acquisition. Most IT tools in use in these firms are basic and related to knowledge storage and daily communication only. Suggested implications for managers include the promotion of knowledge management awareness, the creation of corporate and interpersonal trust and the formulation of a practical attitude towards technology-based KM systems.