The loyalty effect (Record no. 114334)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00961cam a22002055a 4500 |
| 001 - CONTROL NUMBER | |
| control field | L156635 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140612s2012 xxk f 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781578516872 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Sirsi) u156635 |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | 658.4 $2 18 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reichheld, Frederick F. |
| 245 04 - TITLE STATEMENT | |
| Title | The loyalty effect |
| Remainder of title | the hidden force behind growth, profits, and lasting value |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston |
| Name of publisher, distributor, etc. | Harvard Business School Press |
| Date of publication, distribution, etc. | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 323 p. |
| Other physical details | ill. |
| Dimensions | 24 cm. |
| 505 2# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Loyalty and value -- The economics of customer loyalty -- The right customers -- The right employees -- Productivity -- The right investors -- In search of failure -- The right measures -- Transforming the value propositions -- Partnerships for change -- Getting started: the path toward zero defections. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Explores the resaons for loyalty to a business and the benefits that maintaing it can bring. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Teal, Thomas |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | London | London | Staff library | 14/06/2012 | STAFF REICHHELD | 30077473 | 06/08/2019 | 1 | 06/08/2019 | Book |