The loyalty effect (Record no. 114334)

MARC details
000 -LEADER
fixed length control field 00961cam a22002055a 4500
001 - CONTROL NUMBER
control field L156635
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140612s2012 xxk f 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781578516872
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u156635
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.4 $2 18
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Reichheld, Frederick F.
245 04 - TITLE STATEMENT
Title The loyalty effect
Remainder of title the hidden force behind growth, profits, and lasting value
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
Name of publisher, distributor, etc. Harvard Business School Press
Date of publication, distribution, etc. 2001.
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 323 p.
Other physical details ill.
Dimensions 24 cm.
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note Loyalty and value -- The economics of customer loyalty -- The right customers -- The right employees -- Productivity -- The right investors -- In search of failure -- The right measures -- Transforming the value propositions -- Partnerships for change -- Getting started: the path toward zero defections.
520 ## - SUMMARY, ETC.
Summary, etc. Explores the resaons for loyalty to a business and the benefits that maintaing it can bring.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Teal, Thomas
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Staff library 14/06/2012   STAFF REICHHELD 30077473 06/08/2019 1 06/08/2019 Book