Special report: call centres (Record no. 74108)

MARC details
000 -LEADER
fixed length control field 01239cab a2200253 4500
001 - CONTROL NUMBER
control field ABS67410
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040203n2004 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u125008
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name McConnell, T.
245 ## - TITLE STATEMENT
Title Special report: call centres
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2004
490 ## - SERIES STATEMENT
Series statement Property Week
Volume/sequential designation 68(1/2) 9 January 2004, 53-56(4)
520 ## - SUMMARY, ETC.
Summary, etc. Reports on the health of the UK call centre industry. With companies increasingly outsourcing business to India, the UK call centre sector is struggling. The threat to call centres also threatens government programme of regeneration and job creation. Government has stepped into help with plans to commission independent reseach into the UK's competitiveness globally. Article includes regional data on average staff per centre, call centre sizes call centre employment and a map of UK contact centre locations. Also lists a guide to some of the companies staying in the UK and going to India.
590 ## - LOCAL NOTE (RLIN)
Local note ABS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CALL CENTRES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element INDIA
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element EMPLOYMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element JOB LOSSES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element OUTSOURCING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element ECONOMIC DOWNTURN
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE SECTOR
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element PROPERTY-COMMERCIAL PROPERTY-COMMERCIAL PROPERTY MARKET
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 03/02/2004   ABS67410 125008-1001 06/08/2019 1 06/08/2019 Journal article