Special report: call centres
Series: Property Week ; 68(1/2) 9 January 2004, 53-56(4)Publication details: 2004Subject(s): Summary: Reports on the health of the UK call centre industry. With companies increasingly outsourcing business to India, the UK call centre sector is struggling. The threat to call centres also threatens government programme of regeneration and job creation. Government has stepped into help with plans to commission independent reseach into the UK's competitiveness globally. Article includes regional data on average staff per centre, call centre sizes call centre employment and a map of UK contact centre locations. Also lists a guide to some of the companies staying in the UK and going to India.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS67410 (Browse shelf(Opens below)) | 1 | Available | 125008-1001 |
Reports on the health of the UK call centre industry. With companies increasingly outsourcing business to India, the UK call centre sector is struggling. The threat to call centres also threatens government programme of regeneration and job creation. Government has stepped into help with plans to commission independent reseach into the UK's competitiveness globally. Article includes regional data on average staff per centre, call centre sizes call centre employment and a map of UK contact centre locations. Also lists a guide to some of the companies staying in the UK and going to India.