Special report: call centres (Record no. 75609)

MARC details
000 -LEADER
fixed length control field 00946cab a2200169 4500
001 - CONTROL NUMBER
control field L130417
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 050726n2005 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u130417
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
245 ## - TITLE STATEMENT
Title Special report: call centres
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2005
490 ## - SERIES STATEMENT
Series statement Property Week
Volume/sequential designation 70(27), 8 July 2005, 81-88(6)
520 ## - SUMMARY, ETC.
Summary, etc. Special report that focuses on call centres. "Bringing it all back home" examines the fact the high number of call centre relocations has not occurred. Some factors that may explain this are: customers dislike offshore call centres; media reporting of security breaches; quality and high staff turn over. Savings that were expected from relocating have also failed to materialise. "How can we help you?" looks at how developers are trying to combat the negative image of call centres as working environments.
590 ## - LOCAL NOTE (RLIN)
Local note IKA020805
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element PROPERTY-COMMERCIAL PROPERTY-OFFICE PROPERTY-OFFICES
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 26/07/2005   L130417 130417-1001 06/08/2019 1 06/08/2019 Journal article