Special report: call centres
Language: English Series: Property Week ; 70(27), 8 July 2005, 81-88(6)Publication details: 2005Subject(s): Summary: Special report that focuses on call centres. "Bringing it all back home" examines the fact the high number of call centre relocations has not occurred. Some factors that may explain this are: customers dislike offshore call centres; media reporting of security breaches; quality and high staff turn over. Savings that were expected from relocating have also failed to materialise. "How can we help you?" looks at how developers are trying to combat the negative image of call centres as working environments.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L130417 (Browse shelf(Opens below)) | 1 | Available | 130417-1001 |
Special report that focuses on call centres. "Bringing it all back home" examines the fact the high number of call centre relocations has not occurred. Some factors that may explain this are: customers dislike offshore call centres; media reporting of security breaches; quality and high staff turn over. Savings that were expected from relocating have also failed to materialise. "How can we help you?" looks at how developers are trying to combat the negative image of call centres as working environments.