Mananging agressive clients (Record no. 81265)

MARC details
000 -LEADER
fixed length control field 00752cab a22001935a 4500
001 - CONTROL NUMBER
control field L146720
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090219s2009 xxko f 000 0 eng d
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u146720
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Elledge, Ann
245 00 - TITLE STATEMENT
Title Mananging agressive clients
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2009
490 ## - SERIES STATEMENT
Series statement Agreement
Volume/sequential designation 16(1) February 2009, 40(1)
520 ## - SUMMARY, ETC.
Summary, etc. Short article looks at strategies for dealing with aggressive clients. The author highlights the importance of self awareness and advises readers to be aware of the importance of non-verbal communication and to be active listeners in the event of coming into contact with an aggressive client.
590 ## - LOCAL NOTE (RLIN)
Local note KA
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name International
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-BUSINESS MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 19/02/2009   L146720 146720-1001 06/08/2019 1 06/08/2019 Journal article