APA
Chartered Institute of Housing, . (2000). Good practice briefing issue 19 - Quality and customer focus. London: Chartered Institute of Housing.
Chicago
Chartered Institute of Housing, . 2000. Good practice briefing issue 19 - Quality and customer focus. London: Chartered Institute of Housing.
Harvard
Chartered Institute of Housing, . (2000). Good practice briefing issue 19 - Quality and customer focus. London: Chartered Institute of Housing.
MLA
Chartered Institute of Housing, . Good practice briefing issue 19 - Quality and customer focus. London: Chartered Institute of Housing. 2000.
