Quality facility management a marketing and customer service approach
Language: eng. Publication details: Wiley 1995Description: xviii, 222p. ill. 27cmISBN:- 0471023221
- 658.2
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Book | London Books | 658.2 FRI (Browse shelf(Opens below)) | 1 | Available | 30068512 |
Browsing London shelves, Shelving location: Books Close shelf browser (Hides shelf browser)
| 658.2 DEA The transition to property management | 658.2 DHI Engineering maintenance: a modern approach | 658.2 FIE The complete guide to facilities management | 658.2 FRI Quality facility management | 658.2 GRE (2002 reprint) An essential guide to property management | 658.2 KOR 59 checklists for project management | 658.2 MAC Facilities management and the business of space. |
An American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.