Complaints handling RICS Professional Standard, UK [electronic resource]
Language: English Series: RICS Guidance Note | RICS Professional StandardPublication details: London, RICS, 2016Edition: 1st edDescription: 47pISBN:- 9781783211531
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Book | Virtual Online | ONLINE PUBLICATON (Browse shelf(Opens below)) | 1 | Available | 159331-2001 |
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This guidance note was updated January 2022 in line with new RICS Rules of Conduct and then a third version was issued as a Professional Standard in October 2023. All still classed as 1st edition and content otherwise remained unchanged.
Provides guidance for residential surveyors and valuers to assist with handling complaints. Highlights the value of Terms of Engagement in reducing complaints, Complaints Handling Procedures and the importance of understanding Professional Indemnity Insurance (PII) details and dealing with the complaint.