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Quality - some common questions and answers

By: Language: English Series: Land & Minerals Surveying ; 8(1) January 1990, 26-27(2)Publication details: 1990Subject(s): Summary: The questions - What is quality? Is the customer always right? Why include services? Can the customer be in the same company? Why does quality help efficiency? Why should I improve quality? How do I improve quality? Where does a QA system fit in?

The questions - What is quality? Is the customer always right? Why include services? Can the customer be in the same company? Why does quality help efficiency? Why should I improve quality? How do I improve quality? Where does a QA system fit in?