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Costs and benefits of achieving business excellence in construction organisations

By: Language: English Series: Journal of Financial Management of Property and Construction ; 2(1) March 1997, 45-58(13)Publication details: 1997Subject(s): Summary: Examines the process of Total Quality Management (TQM) and discusses how and where it can be applied to the construction process. The paper also looks at a range of measures of quality including benchmarking and self-assessment. References.

Examines the process of Total Quality Management (TQM) and discusses how and where it can be applied to the construction process. The paper also looks at a range of measures of quality including benchmarking and self-assessment. References.