Ringing the changes
Language: English Series: Property Week ; 63(26) 23 October 1998, 34-50(7)Publication details: 1998Subject(s): Summary: Looks at changing trends in the UK call centre market. Reviews their growth, and influences from outsourcing, telemarketing and the Internet. Compares current practice with the more advanced US market. Shows how their design has improved in recent years. Case study.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS59411 (Browse shelf(Opens below)) | 1 | Available | 89419-1001 |
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Looks at changing trends in the UK call centre market. Reviews their growth, and influences from outsourcing, telemarketing and the Internet. Compares current practice with the more advanced US market. Shows how their design has improved in recent years. Case study.