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Call centres call the shots

Language: English Series: Herald ; 20 November 1998, 27(1)Publication details: 1998Subject(s): Summary: The managing director of Standard Life Bank has claimed that traditional banks and building socities will not be able to compete with telephone-based financial service providers in the long term.

The managing director of Standard Life Bank has claimed that traditional banks and building socities will not be able to compete with telephone-based financial service providers in the long term.