Measuring the effectiveness of quality assurance systems in the construction industry
Language: English Series: Property Management ; 16(4) 1998, 222-228(7)Publication details: 1998Subject(s): Summary: Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the `effectiveness` of their systems in meeting prescribed quality objectives. The paper discusses the difficulties faced in attempting to develop a model in the form of a matrix to measure the effectiveness of QA systems. (Journal abstract)| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS59587 (Browse shelf(Opens below)) | 1 | Available | 89877-1001 |
Many large construction companies in the UK are now operating a quality assurance (QA) system to ISO 9000, yet there seems to be no available evidence that they have developed any way of measuring the `effectiveness` of their systems in meeting prescribed quality objectives. The paper discusses the difficulties faced in attempting to develop a model in the form of a matrix to measure the effectiveness of QA systems. (Journal abstract)