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Agents slip through ombudsman`s net

Language: English Series: Property Week ; 1 April 1999, 21(1)Publication details: 1999Subject(s): Summary: The estate agents' ombudsman received 3,541 complaints last year, but could deal with less than half of them because they related to agents who did not belong to the voluntary Ombudsman Scheme. Of those resolved, the ombudsman upheld 150 complaints and dismissed 140.

The estate agents' ombudsman received 3,541 complaints last year, but could deal with less than half of them because they related to agents who did not belong to the voluntary Ombudsman Scheme. Of those resolved, the ombudsman upheld 150 complaints and dismissed 140.