Big stores need 'personal touch'
Series: Financial Times ; 13 December 1999, 4(1)Publication details: 1999Subject(s): Summary: A report by a marketing consultancy, DunnHumby, has suggested that large stores will need to emphasise personalised service and home delivery if they are not to lose customers to online shopping.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3549-13 (Browse shelf(Opens below)) | 1 | Available | 103115-1001 |
Browsing London shelves, Shelving location: News article Close shelf browser (Hides shelf browser)
A report by a marketing consultancy, DunnHumby, has suggested that large stores will need to emphasise personalised service and home delivery if they are not to lose customers to online shopping.