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Defects in newly built homes

Series: Financial Times ; 19 October 2000, 4 (1)Publication details: 2000Subject(s): Summary: The first nationwide customer satisfaction survey, carried out by MORI for the DETR and the Housing Forum, has revealed that four out of five housebuyers found defects in their new homes. Overall 87% were satisfied with their purchase but only 70% were happy with the service provided by the builder. Table.

The first nationwide customer satisfaction survey, carried out by MORI for the DETR and the Housing Forum, has revealed that four out of five housebuyers found defects in their new homes. Overall 87% were satisfied with their purchase but only 70% were happy with the service provided by the builder. Table.