Key performance indicators for mechanical and electrical contractors launched
Series: Construction Monitor ; December 2000, 8(1)Publication details: 2000Subject(s): Summary: The first suite of Key Performance Indicators specific to the mechanical and electrical contracting industry were launched on 2 November 2000. The ten headline KPIs encompass those aspects of service critical to successful delivery of satisfactory projects, and centre around client satisfaction and contractors' flexibility. A building services KPI handbook, workshops, benchmarking software and business performance club are the other four KPI services provided. To order copies of the KPI wallchart (free), the KPI handbook (£40+VAT), to book places at a workshop or to obtain details of benchmarking software and the Business Performance Club contact the BSRIA hotline. Tel: 0845 606 5704. Alternatively contact Bob Packham at the DETR. Tel: 020 7944 5764, Email: [email protected].| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3701-05 (Browse shelf(Opens below)) | 1 | Available | 110017-1001 |
The first suite of Key Performance Indicators specific to the mechanical and electrical contracting industry were launched on 2 November 2000. The ten headline KPIs encompass those aspects of service critical to successful delivery of satisfactory projects, and centre around client satisfaction and contractors' flexibility. A building services KPI handbook, workshops, benchmarking software and business performance club are the other four KPI services provided. To order copies of the KPI wallchart (free), the KPI handbook (£40+VAT), to book places at a workshop or to obtain details of benchmarking software and the Business Performance Club contact the BSRIA hotline. Tel: 0845 606 5704. Alternatively contact Bob Packham at the DETR. Tel: 020 7944 5764, Email: [email protected].