An empirical study of maintenance costs for hotels in Hong Kong
Language: English Series: Journal of Retail and Leisure Property ; 7(1), 2008, 35-52(18)Publication details: 2008Subject(s): Summary: Explores the inter-relationships between maintenance costs, maintenance strategy, resource allocation, outsourcing, benchmarks and the maintenance cost index for hotels in Hong Kong. Also considers maintenance cost distribution, obstacles to multi-skilling and maintenance practices. Presents survey results from a questionnaire completed by 41 hotel facilities managers. Concludes the success of a hotel relies mainly on satisfying customer needs through quality services and cost control.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L143046 (Browse shelf(Opens below)) | 1 | Available | 143046-1001 |
Explores the inter-relationships between maintenance costs, maintenance strategy, resource allocation, outsourcing, benchmarks and the maintenance cost index for hotels in Hong Kong. Also considers maintenance cost distribution, obstacles to multi-skilling and maintenance practices. Presents survey results from a questionnaire completed by 41 hotel facilities managers. Concludes the success of a hotel relies mainly on satisfying customer needs through quality services and cost control.