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21.
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Total customer satisfaction : lessons from 50 European companies with top quality service. by Language: English
Publication details: London Pitman 1992
Availability: Items available for loan: London (1)Collection, call number: 658.4.
22.
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Business development marketing and client care: RICS management workshop three. by Language: English
Publication details: London RICS 1991
Availability: Items available for loan: London (2)Collection, call number: RICS 1991/64, ...
23.
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European Confederation of Property Managers by
Online resources:
Availability: Items available for loan: Virtual (1)Collection, call number: WEB SITE.