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Total customer satisfaction : lessons from 50 European companies with top quality service.

By: Contributor(s): Language: English Publication details: London Pitman 1992Description: xviii,456p. ; 24cmISBN:
  • 0273034472
Subject(s): LOC classification:
  • 658.4
Summary: Examines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies.
Holdings
Item type Current library Call number Copy number Status Barcode
Book London Books 658.4 (Browse shelf(Opens below)) 1 Available 30047598

Examines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies.