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1.
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Managing the customer experience turning customers into advocates by Language: English
Publication details: London Financial Times Prentice Hall 2002
Availability: Items available for loan: London (1)Collection, call number: STAFF SMITH.
3.
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Buying to rent : the key to your financial freedom by Language: eng.
Publication details: Harlow Financial Times Prentice Hall 2002
Availability: Items available for loan: London (1)Collection, call number: 332.6324 RAM.
4.
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Builders and dreamers : the making and meaning of management by
Publication details: London Financial Times Prentice Hall 2001
Availability: Items available for loan: London (1)Collection, call number: 658 WIT.
5.
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Living strategy putting people at the heart of corporate purpose by Language: English
Publication details: London Financial Times Prentice Hall 2000
Availability: Items available for loan: London (1)Collection, call number: 658.3 GRA.