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Quality facility management a marketing and customer service approach

By: Contributor(s): Language: eng. Publication details: Wiley 1995Description: xviii, 222p. ill. 27cmISBN:
  • 0471023221
Subject(s): LOC classification:
  • 658.2
Summary: An American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.
Holdings
Item type Current library Call number Copy number Status Barcode
Book London Books 658.2 FRI (Browse shelf(Opens below)) 1 Available 30068512

An American text that offers one perspective on quality facilities management, and guidance on how to achieve it. Includes chapters covering the following topics: total quality management principles, how to measure quality and customer satisfaction with facility services, the importance of marketing facility services, and the concept of continuous improvement.