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	1.	Image from Google Jackets	HBF code of conduct launched to help drive up customer service standards by Home Builders Federation Series: Home Builders Federation Press Release ; 5 May 2006Language: English Publication details: 2006 Online resources: View the item free of charge at www.hbf.co.uk... Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.
	2.	Image from Google Jackets	A little bit of TLC by Matthews, Paul Series: RICS Business ; September 2006, 18-19(2)Language: English Publication details: 2006 Availability: Items available for loan: London (1)Collection, call number: L134827.
	3.	Image from Google Jackets	Top players are keen to go Dutch by Morgan, Howard Series: Estates Gazette ; (0648) 02 December 2006, 222-224(3)Language: English Publication details: 2006 Availability: Items available for loan: London (1)Collection, call number: L135806.
	4.	Image from Google Jackets	Better relationships by Lees, Chris Series: Estates Gazette ; (0537) 17 September 2005, 70-71(2)Language: English Publication details: 2005 Availability: Items available for loan: London (1)Collection, call number: L131027.
	5.	Image from Google Jackets	Towards a fair and reasonable future by Lowe, David Series: Estates Gazette ; (0527) 9 July 2005, 212-215(4)Language: English Publication details: 2005 Availability: Items available for loan: London (1)Collection, call number: L131149.
	6.	Image from Google Jackets	UK property industry unites for consumers by Royal Institution of Chartered Surveyors Series: RICS Press Release ; 24 October 2005Language: English Publication details: 2005 Online resources: View the press release free of charge at www.rics.org... Availability: Items available for loan: Virtual (1)Collection, call number: ONLINE PUBLICATION.
	7.	Image from Google Jackets	Keep them sweet by Maister, David H Series: RIBA Journal ; October 2005, vi-viii(2)Language: English Publication details: 2005 Availability: Items available for loan: London (1)Collection, call number: L131678.
	8.	Image from Google Jackets	The house survey trap the state of mind needed to undertake an instruction successfully by Ilott, Roy Series: Journal of Building Appraisal ; 1(4) 2005, 288-295(7)Language: English Publication details: 2005 Availability: Items available for loan: London (1)Collection, call number: L133441.
	9.	Image from Google Jackets	Surveyor Ombudsman Scheme first annual report 30 January 2004-29 January 2005 by Smith, Ian Language: English Publication details: Stirling Surveyor Ombudsman Scheme 2005 Online resources: View the item free of charge at www.rics.org... Availability: Items available for loan: London (1)Collection, call number: P333.0062 SMI. Virtual (1)Collection, call number: ONLINE PUBLICATION.
	10.	Image from Google Jackets	Unfair terms in contracts report on a reference under section 3(1)(e) of the Law Commissions Act 1965 by England and Wales Law Commission Scottish Law Commission Series: Law Commission Report ; 292 \| Scottish Law Commission ; 199Language: English Publication details: 2005 Online resources: View the report free of charge at www.justice.gov.uk Availability: Items available for loan: Virtual (1)Collection, call number: L131150.
	12.	Image from Google Jackets	Exploiting CRM: connecting with customers by Molineux, Patrick Management Consultancies Association Language: eng. Publication details: Abingdon Hodder & Stoughton 2002 Availability: Items available for loan: London (1)Collection, call number: 658.812 MOL.
	13.	Image from Google Jackets	Special report 2001: e-business Series: Estates Gazette ; (0121) 26 May 2001, 119-133(8) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: ABS63997.
	14.	Image from Google Jackets	How CRM can serve business better by Wilson, E Series: Net Profit ; (53) May 2001, 10-11(2) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: ABS64105.
	15.	Image from Google Jackets	Let you mouse do marketing by Tasso, K Series: Estates Gazette ; (0126) 30 June 2001, 145(1) Publication details: 2001 Availability: Items available for loan: London (1)Collection, call number: X113630.
	16.	Image from Google Jackets	Guide to Customer Relationship Management Series: Daily Telegraph ; Guide to Customer Relationship Management 16 May 2000, (8) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: WB3619-36.
	17.	Image from Google Jackets	Management information systems for corporate real estate by Fransson, W Nelson, D Series: Journal of Corporate Real Estate ; 2(2) 2000, 154-169(16) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: ABS62335.
	18.	Image from Google Jackets	Systematic surveyors by Hamson, L Series: Property Week ; 65(35) 6 October 2000, 70-71(2) Publication details: 2000 Availability: Items available for loan: London (1)Collection, call number: ABS63057.
	19.	Image from Google Jackets	Strategic issues for chartered surveyors ... competing on service quality by Touche Ross Series: Touche Ross Strategic Issues for Chartered Surveyors Bulletin ; 4Language: English Publication details: London Touche Ross 1991 Availability: Items available for loan: London (1)Collection, call number: BASEMENT.
	20.	Image from Google Jackets	Ombudsman Services: Property by Ombudsman Services Language: English Online resources: View the web site free of charge at www.ombudsman-services.org... Availability: Items available for loan: Virtual (1)Collection, call number: WEBSITE.