Has contracting lost its customer-focus?
Language: English Series: Journal of Construction Procurement ; 4(1) May 1998, 5-15(11)Publication details: 1998Subject(s): Summary: Shows through recent research that despite numerous recommendations for change within the construction industry, traditional contracting practices still prevail. Accounting for the fact that many clients recognise the value of a governing relationship above the written contract, a Relational Competence approach is introduced that aims to align contractual relations with business goals.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | ABS59378 (Browse shelf(Opens below)) | 1 | Available | 89057-1001 |
Shows through recent research that despite numerous recommendations for change within the construction industry, traditional contracting practices still prevail. Accounting for the fact that many clients recognise the value of a governing relationship above the written contract, a Relational Competence approach is introduced that aims to align contractual relations with business goals.