Call centres could be eliminated.
Series: Financial Times ; 23 August 1999, 9(1)Publication details: 1999Subject(s): Summary: Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3533-27 (Browse shelf(Opens below)) | 1 | Available | 102603-1001 |
Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.