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Total quality management

Oakland, John S.

Total quality management text with cases - 3rd ed. - Amsterdam London Elsevier Butterworths-Heinemann 2003 - x, 483p. 25cm

Extensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence.

ISBN: 0750657405

Subjects--Topical Terms:
TOTAL QUALITY MANAGEMENT
QUALITY MANAGEMENT SYSTEMS
ISO 9001: 2000
HUMAN RESOURCE MANAGEMENT
PERFORMANCE MEASUREMENT
KNOWLEDGE MANAGEMENT
BENCHMARKING

LC Class. No.: 658.562

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