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Total quality management text with cases

By: Language: English Publication details: Amsterdam London Elsevier Butterworths-Heinemann 2003Edition: 3rd edDescription: x, 483p. 25cmISBN:
  • 0750657405
Subject(s): LOC classification:
  • 658.562
Summary: Extensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence.
Holdings
Item type Current library Call number Copy number Status Barcode
Book London Books 658.562 OAK (Browse shelf(Opens below)) 1 Available 30068841

Extensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence.