The Property Ombudsman 2010 annual report
The Property Ombudsman 2010 annual report [electronic resource]
- Sailsbury Property Ombudsman 2011
The scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides
A round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.
ESTATE AGENTS ACT 1979
CONSUMERS, ESTATE AGENTS AND REDRESS ACT 2007
ENGLAND AND WALES
333.33 $2 18
The scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides
A round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.
ESTATE AGENTS ACT 1979
CONSUMERS, ESTATE AGENTS AND REDRESS ACT 2007
ENGLAND AND WALES
333.33 $2 18