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The Property Ombudsman 2010 annual report [electronic resource]

By: Language: English Publication details: Sailsbury Property Ombudsman 2011Subject(s): LOC classification:
  • 333.33 $2 18
Online resources:
Partial contents:
The scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides
Summary: A round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.
Holdings
Item type Current library Call number Copy number Status Barcode
Book Virtual Online ONLINE PUBLICATION (Browse shelf(Opens below)) 1 Available 152521-2001

The scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides

A round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.