The Property Ombudsman 2010 annual report (Record no. 112095)

MARC details
000 -LEADER
fixed length control field 01482cad a22002415a 4500
001 - CONTROL NUMBER
control field L152521
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110322s2011 xxk f 000 0 eng d
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u152521
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 04 - LIBRARY OF CONGRESS CALL NUMBER
Classification number 333.33 $2 18
110 2# - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element The Property Ombudsman
9 (RLIN) 5930
245 04 - TITLE STATEMENT
Title The Property Ombudsman 2010 annual report
Medium [electronic resource]
260 0# - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Sailsbury
Name of publisher, distributor, etc. Property Ombudsman
Date of publication, distribution, etc. 2011
505 2# - FORMATTED CONTENTS NOTE
Formatted contents note The scheme -- Foreword by the Chairman of the Council -- Ombudsman's report for 2010 -- General statistics customer satisfaction survey 2010 -- Staff - Council members -- Independent reviewer's report -- Report from the Board of TPO Ltd -- Financial report -- Compliance tables -- Essential guides
520 ## - SUMMARY, ETC.
Summary, etc. A round up of the number of cases refered to the Property Ombudsman in 2010. Notes the increase in number of cases referred to the scheme relating to sales and lettings with the remainder relating to HIPS and residential leasehold management. The largest single cause of complaint was communication failure between the agent and consumer followed by complaints handling by agents and sales details.
590 ## - LOCAL NOTE (RLIN)
Local note KA NTK
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element ESTATE AGENTS ACT 1979
650 24 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CONSUMERS, ESTATE AGENTS AND REDRESS ACT 2007
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name ENGLAND AND WALES
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element PROPERTY-RESIDENTIAL PROPERTY
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.tpos.co.uk/images/documents/annual-reports/2010-annual-report.pdf">https://www.tpos.co.uk/images/documents/annual-reports/2010-annual-report.pdf</a>
Public note View the item free of charge at www.tpos.co.uk
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Virtual Virtual Online 22/03/2011   ONLINE PUBLICATION 152521-2001 06/08/2019 1 06/08/2019 Book