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Revolution in customer relations

Branson, C.

Revolution in customer relations - 2000 - The Valuer 69(4) July/August 2000, 22-23(2) .

Discusses the changing needs of the call centre market. Looks at the impact of the Internet and flexibility in property provision. Case studies.

Subjects--Topical Terms:
CALL CENTRES
OCCUPIER NEEDS
E-COMMERCE
FLEXIBLE WORKING
INTERNET

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