Revolution in customer relations (Record no. 64393)

MARC details
000 -LEADER
fixed length control field 00709cam a2200229 4500
001 - CONTROL NUMBER
control field ABS62703
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000000n2000 000 0 eng u
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u107806
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Branson, C.
245 ## - TITLE STATEMENT
Title Revolution in customer relations
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2000
490 ## - SERIES STATEMENT
Series statement The Valuer
Volume/sequential designation 69(4) July/August 2000, 22-23(2)
520 ## - SUMMARY, ETC.
Summary, etc. Discusses the changing needs of the call centre market. Looks at the impact of the Internet and flexibility in property provision. Case studies.
590 ## - LOCAL NOTE (RLIN)
Local note ABS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CALL CENTRES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element OCCUPIER NEEDS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element E-COMMERCE
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element FLEXIBLE WORKING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element INTERNET
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element PROPERTY-COMMERCIAL PROPERTY
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     London London Journal article 16/08/2000   ABS62703 107806-1001 06/08/2019 1 06/08/2019 Journal article