Managing key clients. (Record no. 100786)

MARC details
000 -LEADER
fixed length control field 00769cam a2200241 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000000n2000 000 0 eng u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0826447104
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u108402
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Walker, Kevin
245 ## - TITLE STATEMENT
Title Managing key clients.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Continuum Publishing Group
Date of publication, distribution, etc. 2000
300 ## - PHYSICAL DESCRIPTION
Extent xvi,198p. ; 25cm.
350 ## - PRICE (NR) (BK AM CF MU VM SE) [OBSOLETE]
Price 18.99
520 ## - SUMMARY, ETC.
Summary, etc. The authors set out the processes and reports required for maintaining good customer relations in a professional services firm. Includes a key client management healthcheck.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element PROFESSIONS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CLIENT EXPECTATIONS
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Denvir, Paul
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ferguson, Cliff
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     London London Books 10/10/2000 16.14 7 658.812 WAL 30062168 06/08/2019 11/02/2002 1 16.14 06/08/2019 Book