Total customer satisfaction : lessons from 50 European companies with top quality service. (Record no. 85591)

MARC details
000 -LEADER
fixed length control field 00943cam a2200253 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 090401t1992 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0273034472
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u771
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number 658.4
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Horovitz, Jacques
245 ## - TITLE STATEMENT
Title Total customer satisfaction : lessons from 50 European companies with top quality service.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Pitman
Date of publication, distribution, etc. 1992
300 ## - PHYSICAL DESCRIPTION
Extent xviii,456p. ; 24cm.
350 ## - PRICE (NR) (BK AM CF MU VM SE) [OBSOLETE]
Price 39.99
520 ## - SUMMARY, ETC.
Summary, etc. Examines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER CARE
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element LEADERSHIP
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element MANAGEMENT
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element MANAGEMENT-BUSINESS MANAGEMENT-PROFESSIONAL PRACTICE
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Panak, Michele Jurgens
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Suppress in OPAC 0
948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN)
c (OCLC) 04/03/1997
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     London London Books 09/04/1996 36.00 9 658.4 30047598 06/08/2019 17/06/2008 1 36.00 06/08/2019 Book