Call centres could be eliminated.

Series: Financial Times ; 23 August 1999, 9(1)Publication details: 1999Subject(s):

Summary: Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.

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Item type	Current library	Call number	Copy number	Status	Barcode
News article	London News article	WB3533-27 (Browse shelf(Opens below))	1	Available	102603-1001

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Previous	WB3533-24 House prices to keep risisng.	WB3533-25 Report on housing management.	WB3533-26 Future fall in housing market.	WB3533-27 Call centres could be eliminated.	WB3533-28 Computer bug could result in litigation.	WB3533-29 Right to roam wanted now.	WB3533-30 Business centres.	Next

Communications consultants, OTR Group, claim that rapid advances in speech recognition technology could eliminate 40% of call centre jobs within 5 years. About half of the UKαs call centres will be using interactive voice response technology by 2004.

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