Call centre growth to higher-skilled market
Series: Financial Times ; 22 August 2000, 5(1)Publication details: 2000Subject(s): Summary: A study by Mitial suggests that the call centre market is still growing, partly due to the rise in e-commerce and demand for customer support networks. Belfast and the Dearne Valley in South Yorkshire are the prime locations for large call centres. Research also identifies a move towards higher-skilled, smaller centres concentrating on customer support services.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| News article | London News article | WB3633-08 (Browse shelf(Opens below)) | 1 | Available | 107952-1001 |
A study by Mitial suggests that the call centre market is still growing, partly due to the rise in e-commerce and demand for customer support networks. Belfast and the Dearne Valley in South Yorkshire are the prime locations for large call centres. Research also identifies a move towards higher-skilled, smaller centres concentrating on customer support services.