How to deliver a five-star facilities service
Language: English Series: Facilities Management ; 13(10) July 2006, 10-13(4)Publication details: 2006Subject(s): Summary: Argues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L134225 (Browse shelf(Opens below)) | 1 | Available | 134225-1001 |
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Argues that facilities managers need to adopt the best customer care practices of other sectors, including the hotel industry, to keep occupiers satisfied. Reviews some of the latest service innovations, and includes the British Institute of Facilities Management checklist of 14 key tests for assessing quality of customer service.