A little bit of TLC
Language: English Series: RICS Business ; September 2006, 18-19(2)Publication details: 2006Subject(s): Summary: Discusses the importance of client care in retaining important clients. Argues that surveying firms should operate a firm-wide key client management process which will include establishing and agreeing the client's expectations and establishing strong relationships with a range of people in the client organisation.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L134827 (Browse shelf(Opens below)) | 1 | Available | 134827-1001 |
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Discusses the importance of client care in retaining important clients. Argues that surveying firms should operate a firm-wide key client management process which will include establishing and agreeing the client's expectations and establishing strong relationships with a range of people in the client organisation.