Mananging agressive clients
Language: English Series: Agreement ; 16(1) February 2009, 40(1)Publication details: 2009Subject(s): Summary: Short article looks at strategies for dealing with aggressive clients. The author highlights the importance of self awareness and advises readers to be aware of the importance of non-verbal communication and to be active listeners in the event of coming into contact with an aggressive client.| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Journal article | London Journal article | L146720 (Browse shelf(Opens below)) | 1 | Available | 146720-1001 |
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Short article looks at strategies for dealing with aggressive clients. The author highlights the importance of self awareness and advises readers to be aware of the importance of non-verbal communication and to be active listeners in the event of coming into contact with an aggressive client.