Total quality management text with cases

By:

Oakland, John S

Language: English Publication details: Amsterdam London Elsevier Butterworths-Heinemann 2003Edition: 3rd edDescription: x, 483p. 25cmISBN:

0750657405

Subject(s):

LOC classification:

658.562

Summary: Extensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence.

Holdings ( 1 )
Title notes ( 1 )

Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Book	London Books	658.562 OAK (Browse shelf(Opens below))	1	Available	30068841

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Previous	658.406 BUR Managing change	658.45 Perfect presentations : the essential guide to thinking and working smarter.	658.452 Designing and delivering scientific, technical and managerial presentations.	658.562 OAK Total quality management	658.8 FOR Marketing and selling professional services	658.99 BOW Management of procurement	658.99 COR Construction project teams : making them work profitiably.	Next

Extensively revised edition of this practical text. Includes revision to the author's total quality management (TQM) model. Supported by 11 real life case studies and reflects latest developments in TQM and business excellence.

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