Total customer satisfaction : lessons from 50 European companies with top quality service.

By:

Horovitz, Jacques

Contributor(s):

Panak, Michele Jurgens

Language: English Publication details: London Pitman 1992Description: xviii,456p. ; 24cmISBN:

0273034472

Subject(s):

LOC classification:

658.4

Summary: Examines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies.

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Title notes ( 1 )

Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Book	London Books	658.4 (Browse shelf(Opens below))	1	Available	30047598

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Previous	658.37 Managing people in professional practices.	658.382 Stress management : the essential guide to thinking and working smarter.	658.4 Managing negotiations	658.4 Total customer satisfaction : lessons from 50 European companies with top quality service.	658.4 The seven habits of highly effective people: restoring the character ethic.	658.4 The skills of negotiating	658.4 Strategic management.	Next

Examines the elements of management which contribute towards improving service quality through the use of case studies. Considers how improvements can be made through leadership, communication, recruitment and the introduction of new technologies.

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